Privacy Policy

I value the trust you place in me. This policy offers transparency and clarity—so you know what to expect when we work together. My commitment is to provide respectful, supportive and meaningful care to individuals and families navigating end-of-life

Here to help you live fully and die prepared.

Effective Date: 2025

Overview

At Death Doula Vic, we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use and safeguard your personal information when you interact with our website, services and communications.

By accessing this website deathdoulavic.com.au or engaging with our services, you acknowledge and agree to the practices described in this policy.

1. Information we collect

We may collect the following types of personal information when you voluntarily provide it through the website, email, phone or other interactions:

• Full name

• Email address

• Phone number

• Mailing or billing address

• Payment details (for service transactions)

You may also provide personal information when you:

• Make an enquiry or booking

• Subscribe to updates or newsletters

• Submit feedback or complete a form

• Purchase a product or service

We do not collect personal information without your consent. However, certain information may be required for us to provide the services you request.

2. Use of personal information

We use your personal information to:

• Provide and manage the services you request

• Respond to your enquiries and communicate with you

• Send updates, newsletters, and promotional content (if you have opted in)

• Process payments and issue receipts

• Improve website functionality and customer service

You may opt out of marketing communications at any time by clicking “unsubscribe” at the bottom of our emails or by contacting us directly

3. Disclosure to third parties

Your personal data will not be sold, rented, or traded to third parties. However, we may share limited information with trusted service providers who assist with:

• Payment processing

• Email delivery

• Website analytics

• Technical support

These providers are required to handle your data securely and only for the purpose of delivering the agreed services on our behalf.

We may also disclose personal information if required by law, court order or to protect our legal rights and the safety of users

4. Website data & tracking

Like many websites, we automatically collect limited technical data when you browse the site, including:

• IP address

• Browser type

• Access time and date

• Referring website

We use this information for site analytics, to improve user experience and to identify trends or troubleshoot issues.

We may also use cookies and similar tracking tools to enhance your browsing experience. You can choose to disable cookies in your browser settings.

5. Security of your information

We take reasonable steps to protect your personal information from unauthorised access, loss or misuse. Where appropriate, we use secure socket layer (SSL) encryption for transmitting sensitive data such as payment information.

However, please be aware that no method of data transmission over the Internet can be guaranteed to be 100% secure.

6. Children’s privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from children under the age of 18. If we become aware that a child has submitted personal information, we will delete it as soon as reasonably possible.

7. Your rights & choice

You have the right to:

• Request access to your personal information

• Correct or update inaccurate information

• Withdraw consent to data processing

• Request that we delete your data (subject to legal and service limitations)

To exercise any of these rights, please contact us at the email address below.

8. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes to our services, the law or privacy practices. When we do, we’ll update the “Effective Date” and may notify you by email or by posting a prominent notice on the website.

Your continued use of the website or services after any updates constitutes acceptance of the revised policy.

9. Contact information

If you have any questions about this Privacy Policy or your personal information, please contact support@ddv.com.au